Hsbc Service Level Agreement

Hsbc Service Level Agreement

By accessing and/or using the standard payment instructions via HSBCnet (“SSI”), you (the “User”) represent that you have read these ISS Terms of Use and that you understand and agree to these ISS Terms of Use. You also represent that you are fully authorized by your company to access and use this website and the ISS. These ISS Terms of Use are in addition to and do not replace the terms that govern your use of HSBCnet, including, but not limited to, the “Terms of Use”, the “Privacy Policy” and the applicable Customer Agreement, which may govern your company`s use of HSBCnet (collectively, the “HSBCnet Terms”), which also apply to your access to and use of this Website and the ISS. In the event of any conflict between the HSBC Terms and these Terms of Use, these Terms of Use shall prevail to the extent that the ISS are applicable. The terms used in these ISS Terms of Use have the definition set forth in the Terms of Use. We reserve the right to change these ISS Terms of Use at any time and from time to time. We will notify you of such changes through the Site or by any other means determined by us. Your continued access to or use of the Site or ISS as a result of the above changes constitutes your acceptance of such changes for any purpose. We have recently seen a high volume of applications and changes, which affects our service levels. We are doing everything in our power to improve our current position. Ensure simple and efficient transactions with HSBC Bank plc (HSBC) by carefully following these standard settlement instructions in the specified products, unless otherwise stated, at the transaction level. The instructions in the attached documents, which replace all previous expenses, will ensure that you receive a correct payment/delivery.

Please review the case tracking feature and message section of our broker portal and refer to the following service levels before contacting our broker support team for a case update. Business account statements must include the monthly overview sheet that lists the total credits and debits for the month. These ISS Terms of Use shall be governed by and construed in accordance with the laws of the country in which you access the Website and you agree to irrevocably submit to the non-exclusive jurisdiction of the courts of that country. For independent clients, please download the last three monthly account statements (or personal statements if used for business purposes), the last of which must be dated within 35 days of the request. Please ensure that your cases are fully packaged prior to submission so that we can process your client`s request as soon as possible. The Site may be temporarily unavailable from time to time for maintenance or other reasons, and neither we nor any member of the HSBC Group therefore assume any responsibility and reserve the right to suspend, discontinue or terminate the Site at any time. For salaried customers, please download the latest full monthly statement showing the salary credit in the last 35 days. As you know, ISS are updated from time to time.

It is your sole responsibility to ensure that you use an up-to-date version of the ISS as published on this website. We warrant that at the time of access to ISS on this website, the ISSs displayed on this website are correct. As an emerging, finance-oriented bank, we offer coverage in 67 countries and territories. If you require HSBC`s standard processing instructions for a specific product feed, please contact your local HSBC representative. You may only use ISPs to the strict extent necessary for the intended business purposes of the company you represent. You may not use the ISS for any other purpose without our express consent. We may revoke the rights granted to you herein at any time with or without notice and with or without cause. In no event shall we nor any member of the HSBC Group be liable to you or any other person for any loss suffered by you, the company you represent or any other person who may suffer losses as a result of your access to and use of the ISPs. Neither we nor any member of the HSBC Group warrant or represent that the ISS and the Website are free of viruses or other harmful components. You should exercise caution when accessing the Site and using and downloading the ISS, and you should use industry-recognized software to detect and disinfect viruses. You agree to comply with all security procedures and appropriate instructions regarding the security of the Site and isS that we issue.

You must keep the password and username you use to access the ISSs confidential and secure at all times and you are the only person using that password and username. .